Professional Services Training Providers

Professional services and corporate skills training is the largest and most varied category in the ETRIS directory. It covers the programmes Malaysian employers use most often to build capability across their organisations: leadership and management, soft skills and communication, sales and service, HR and compliance, finance and accounting, and coach or trainer development. Every provider listed here is HRD Corp registered, and all programmes are HRD Corp claimable for levy-paying employers.

What Professional Services Training Covers in Malaysia

The professional services category groups programmes that apply across industries rather than being tied to one sector. An operations manager at a manufacturer and a team lead at a bank may both attend the same leadership workshop or negotiation skills course. This cross-sector demand means providers in this category tend to run high volumes, offer both public and in-house delivery, and maintain broad trainer networks across Peninsular Malaysia.

Six main training areas sit within this category:

• Leadership and management: supervisory skills, people management, strategic thinking, change management, and executive development.
• Soft skills and communication: presentation skills, business writing, interpersonal effectiveness, influencing, conflict resolution, and public speaking.
• Sales and customer service: consultative selling, key account management, service culture, and complaint handling.
• HR and compliance: employment law, performance management, industrial relations, payroll fundamentals, and ESG awareness.
• Finance and accounting for non-finance professionals: financial statements, budgeting, cost control, and credit management.
• Coaching and train-the-trainer: internal coaching frameworks, facilitation skills, instructional design, and structured on-the-job training delivery.

Professional Services Providers Featured in This Directory

The providers below are among the most active names in Malaysian corporate training. All carry current HRD Corp registration.

iTrainingExpert Global is one of Malaysia’s largest public training calendar operators, with programmes across soft skills, leadership, HR, and finance. Leaderonomics specialises in leadership development and organisational transformation. Kepner-Tregoe delivers structured problem solving and decision making programmes used by complex manufacturing and services organisations. OTC Training Centre covers management, HR, and compliance topics with both public and in-house delivery. Thriving Talents focuses on behavioural and soft skills development, including facilitation and train-the-trainer certifications. Asian Banking School provides finance and banking development programmes for financial services professionals and related corporate roles.

How Professional Services Training Is Structured

Most providers offer three delivery formats. Public programmes run on fixed dates at a training venue, suitable for individuals or small groups. In-house programmes are delivered at the employer’s premises on agreed dates, allowing the content to be customised. Virtual and blended formats have expanded since 2020 and are now standard at most providers.

For programmes running over multiple days, check that each session date is registered in the eTRIS system, as claims require attendance records matched to specific programme dates.

How Employers Claim Professional Services Training Through HRD Corp

Claims go through the eTRIS portal using one of two schemes. Under SBL, the employer funds the training and submits a reimbursement application to HRD Corp after the programme ends, with invoices and attendance records attached. Under SBL-Khas, the provider invoices HRD Corp directly and the employer pays no upfront fee. Grant applications for SBL-Khas must be submitted before the training starts.

Before booking, verify three things: the provider’s registration status is active in the HRD Corp registered training providers list, the specific programme is registered in eTRIS (not just the provider company), and the claim scheme your provider supports. Full guidance on the levy, schemes, and the claims process is at the HRD Corp section of this site.

For a broader view, the full training providers directory covers all categories. The IT and technology hub lists providers for requirements closer to technology skills. Providers based in Kuala Lumpur, where most professional services training firms operate, are listed on the Kuala Lumpur state page.