Kepner-Tregoe (Malaysia) Sdn Bhd
- HRD Corp registration
- Registered (listed in ETRIS)
- Category
- professional services
- Location
- Kuala Lumpur, Malaysia
- Phone
- +60327745151
- info@kepner-tregoe.com
- ETRIS record
- #3114
- Last verified
- 12 Mar 2026
Kepner-Tregoe (Malaysia) Sdn Bhd is a global training provider with over 60 years of experience in structured analytic processes. Headquartered in the USA with a Malaysia office, the company trains teams in problem solving, root cause analysis, decision making, and risk management. All programmes are HRD Corp claimable under SBL (Skim Bantuan Latihan) and SBL-Khas (Skim Bantuan Latihan Khas) schemes.
Is Kepner-Tregoe Registered with HRD Corp?
Yes. Kepner-Tregoe (Malaysia) Sdn Bhd is listed in the HRD Corp ETRIS registry. Their programmes qualify for claims under SBL (Skim Bantuan Latihan) and SBL-Khas (Skim Bantuan Latihan Khas) schemes for levy-paying employers.
The table below summarises their ETRIS registration details.
| Field | Detail |
|---|---|
| ETRIS Status | Registered |
| Category | Professional Services |
| Contact | info@kepner-tregoe.com |
| Location | Kuala Lumpur |
What Training Does Kepner-Tregoe Offer?
Kepner-Tregoe specialises in structured analytic methodologies rather than broad soft-skills catalogues. Their flagship framework, PSDM (Problem Solving and Decision Making), has been used by organisations worldwide for decades.
Training areas cover the following disciplines.
| Training Area | Focus |
|---|---|
| Problem Solving | Systematic issue identification and prioritisation |
| Root Cause Analysis | Structured data gathering to isolate true causes |
| Decision Making | Clear criteria-based evaluation of alternatives |
| Risk Management | Proactive identification and mitigation of potential problems |
| Strategic Thinking | Aligning analytic processes with organisational goals |
| Data Visualization | Presenting findings for better stakeholder communication |
Delivery formats include in-person workshops, public courses, eLearning modules, and badge certification programmes.
Who Should Consider Kepner-Tregoe Training?
Teams that deal with recurring operational problems, IT incidents, or manufacturing defects. Kepner-Tregoe works best for organisations that need a repeatable, structured method rather than ad hoc troubleshooting. Other Professional Services training providers in the ETRIS directory with structured methodology programmes include IMTC Global and iTrainingExpert Global.
Their client list includes Microsoft, IDEMIA, Yanfeng Automotive, and Deutsche Aircraft. These are companies where downtime costs real money and guesswork is not acceptable. The full list of Kuala Lumpur training providers covers additional options for different disciplines.
What Results Has Kepner-Tregoe Delivered?
Kepner-Tregoe publishes specific client outcomes, which is uncommon among training providers. Here are documented results from their engagements.
| Client | Result |
|---|---|
| Microsoft | 3.3% CSAT improvement and 27-minute reduction in incident resolution time |
| Yanfeng Automotive | 3000% ROI from applying structured problem-solving methods |
| IT Operations (cross-client) | 74% reduction in mean time to resolution (MTTR) for incidents |
These numbers matter because they show measurable business impact, not just participant satisfaction scores.
How Do You Claim Kepner-Tregoe Training Through HRD Corp?
Submit a grant application through the ETRIS portal before training begins, attend the programme, then claim reimbursement from your levy account.
- Confirm your company is a registered HRD Corp levy contributor
- Contact Kepner-Tregoe at info@kepner-tregoe.com for programme details and a quotation
- Submit your grant application through ETRIS before the training date
- Attend the Kepner-Tregoe programme
- Collect supporting documents: attendance records, invoice, and completion certificate
- Submit your claim through HRD Corp for reimbursement from your levy account
Contact Kepner-Tregoe at info@kepner-tregoe.com for current schedules and pricing.
Kepner-Tregoe (Malaysia) Sdn Bhd Training Areas
Frequently Asked Questions About Kepner-Tregoe (Malaysia) Sdn Bhd
What results has Kepner-Tregoe delivered for clients?
Kepner-Tregoe publishes documented outcomes: Microsoft achieved a 3.3% CSAT improvement and 27-minute reduction in incident resolution time; Yanfeng Automotive reported 3000% ROI; cross-client IT operations data shows a 74% reduction in mean time to resolution (MTTR).
What training does Kepner-Tregoe offer in Malaysia?
Kepner-Tregoe delivers structured analytic training covering problem solving, root cause analysis, decision making, risk management, strategic thinking, and data visualization. Their flagship programme is PSDM (Problem Solving and Decision Making).
How do I claim Kepner-Tregoe training through HRD Corp?
Submit a grant application through ETRIS before the training date, attend the programme, then submit supporting documents for reimbursement from your levy account. Contact info@kepner-tregoe.com for quotations.
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Published: 12 March 2026 | Updated: 12 March 2026
Editorial content is original and cross-checked against the HRD Corp ETRIS training-provider registry.